Last updated: January 1, 2026
All products under Zajili are made-to-order and may include customization options such as size, color, or personalization.
Because each product is produced specifically for your order, returns or exchanges are not accepted for:
change-of-mind purchases
incorrect size selection
personal preference
However, we of course accept returns and refunds in the event of:
defective items
damaged items
products not matching the order specifications
We stand behind the quality of our products and will review any issue on a case-by-case basis.
You may request order cancellation in the following situations:
If delivery has not occurred within 30 days of the order date
If the item received is defective or non-compliant
For defective or non-compliant items, please contact us within 14 days of delivery and include:
1 photo showing the full product
1 photo clearly showing the issue
(For sizing concerns, please include a ruler in the photo. For color concerns, place a white A4 sheet next to the product.)
To request cancellation, email us at bonjour@zajili.com.
If a return is approved, the product must be returned in its original packaging and sent back within 14 days after approval.
For damaged parcels, we recommend noting “damaged” with the carrier at the time of delivery to help support the investigation process.
If your cancellation or return request is approved, we will refund:
the product cost, and
the original delivery charges (where applicable)
Refunds are issued using the same payment method used at checkout. Approved refunds are processed within 7 business days after validation of the return or claim.
Except where defective or non-compliant, personalized or customized products are not eligible for cancellation or refund.
Nothing in this policy affects your consumer rights under applicable law.