Refund policy

Last updated: October 29th, 2026

All products on Zajili are custom-crafted and made to order specifically for you.

Because each piece is produced upon request, returns or exchanges are not accepted for:

We stand firmly behind the quality of our craftsmanship and will review any genuine order issues on a case-by-case basis.

We provide a complimentary replacement or full refund in the event of:

To report a defective or damaged item, please email us at bonjour@zajili.com within 14 calendar days of delivery with:

Your order number
1 photo showing the full product and outer packaging
1 clear close-up photo of the defect or issue
For sizing inquiries, please place a measuring tape/ruler beside the frame. For color concerns, place a standard white A4 sheet next to the print

For parcels with visible exterior damage, we strongly recommend noting “damaged” with the courier driver upon delivery to assist our investigation.

You may request an immediate order cancellation and full refund if delivery has not occurred within 30 calendar days of the order date.

If a return is exceptionally authorized by our customer support team:

The product must be securely packaged in its original protective packaging and dispatched within 14 calendar days of approval.
Return shipping costs and tracking are the responsibility of the customer, except in cases where the return is due to damage or manufacturing defects.

Once your cancellation or return claim is validated:

We will refund the purchase price and standard initial delivery charges (where applicable).
Refunds are issued back to the original payment method used at checkout within 7 business days following claim validation.