Shipping policy

Last updated: October 29th, 2026

Enjoy duty-free shipping on all orders across the EU.

Delivery Address

Orders are delivered to the shipping address provided at checkout. Deliveries are made via reliable postal or courier services appropriate to the destination.

Multiple Items

If your order contains multiple products, items may be shipped separately depending on production and logistics constraints. You will receive tracking details for each shipment where applicable.

Production & Delivery Time

As all products are made-to-order in our European facilities, delivery time consists of two stages:

Production time: approx. 2–3 business days
Shipping time (European Union): 3–8 business days

Estimated delivery time: 5–10 business days from the date of order.

We always aim to meet these timeframes. In rare cases of carrier or logistics delays, we will assist you in tracking and resolving the issue with the delivery provider.

Receiving Your Order

Upon delivery, we recommend checking the condition of the parcel.

If you notice visible damage, please inform the carrier and contact us as soon as possible with:

one photo showing the issue, and
one photo of the full product or packaging

This helps us support your case and arrange a suitable solution (refund or replacement where applicable).

Missed Deliveries & Address Issues

If a delivery attempt is missed, the courier may re-attempt or hold the parcel for collection.

If a parcel is returned due to an incorrect address or repeated failed delivery, we will contact you to arrange reshipment. In that case, reshipment fees may apply.