FAQ
Welcome to our Help & FAQ page. Here you’ll find answers to the most common questions about our products, orders, personalization, delivery, and customer service.
For more detailed information, you can consult our main policies at any time. These include our Refund & Returns Policy, Shipping Policy, and Terms of Sale, which explain in detail how orders, payments, deliveries, and returns are handled. We encourage you to review them if you need additional clarification beyond this FAQ.
Top Questions
Can I change my delivery address?
We can usually update your delivery address shortly after your order is placed. If production has already started or the package has shipped, changes may no longer be possible.
If you need to update the address, please contact us as soon as possible and we’ll do our best to help.
I didn’t get a confirmation email
Order confirmations are usually sent instantly, but sometimes emails can land in your spam/junk folder or be delayed. If you still haven’t received anything after a short time, feel free to contact us — we can confirm your order manually.
Why isn't my order showing in my account?
Your order is linked to the email you used at checkout. If you don’t see it in your account, first check your full order list and make sure you didn’t use another email (for example, a PayPal address). If everything looks correct and it still doesn’t appear, there may have been a typo — just contact us and we’ll help locate your order.
Where is my order and how do I track it?
Once your order has been printed and shipped, we’ll send you an email containing your tracking link.
Personalized items take a little time to make before they are sent on their way!
Please note: tracking may take a short time to activate, and won’t be available until printing and dispatch are complete.
Can I edit my order?
We can usually make changes shortly after the order is placed. Once production begins, edits may no longer be possible — especially changes affecting the design or personalization.
If you need to modify something, contact us right away and we’ll check what’s still possible.
How to contact us?
Our support team is here to help. You can contact us by:
- Filling in the Contact Form
- Emailing us at bonjour@zajili.com
- We provide personalized assistance Monday to Friday and answer as quickly as possible. Every message receives a personal reply
About us
Who are we?
We are a design brand inspired by Moroccan art and craftsmanship. We create high-quality posters and canvases that bring colors, culture, and personality into your home. Each piece blends traditional inspiration with modern design.
Where are we based?
We are a French company based in Paris. Our artworks are available to customers throughout Europe thanks to online production and delivery.
Products & Personalization
Can I personalize an artwork?
Yes! Every artwork is personalized especially for you. Depending on the design, you can:
- Choose the visual version or style
- Select poster or canvas format
- Pick the size
- Show or hide text in different languages
- Customize additional options depending on the artwork
All personalization options appear directly on the product page.
How are products made?
All products are produced on demand. Printing begins after your order is placed to ensure your personalized design is freshly made just for you.
Orders & Payments
What payment methods do you accept?
We accept major debit and credit cards, as well as secure online payment methods available at checkout. All payments are processed securely.
Can I modify or cancel my order?
If you need to change or cancel your order, please contact us immediately. If production has already begun, changes may no longer be possible.
How do I track my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking number so you can follow your parcel.
Shipping & Delivery
How much does shipping cost?
Shipping is free anywhere in Europe on orders over 50 €. Shipping costs for orders under 50 € are calculated at checkout, with no hidden fees.
How long will my order take?
Production usually takes up to 2 business days, followed by 3–8 business days of delivery time in European countries.
See our Shipping Policy for details.
Do you ship internationally?
At the moment we deliver to European countries only.
Supported delivery countries appear in the country selector at the top of the website. If your country isn’t listed, we unfortunately don’t ship there at the moment.
Returns & Issues
Can I return personalized products?
Because personalized products are made especially for each customer, they generally cannot be returned unless there is a defect or mistake on our side.
See our Refund & Returns Policy for full details.
What if my order arrives damaged?
If your order arrives damaged, we will replace it at no cost. Please:
- Take photos of the damaged item
- Make sure the delivery is signed as “damaged”
-
Contact us with your order number and photos
We will work with you to resolve the issue promptly and find a suitable solution.
Artwork Quality
What materials do you use?
Our posters and canvases are printed on premium, long-lasting materials using professional printing processes for vibrant colors and sharp details.
Will colors match what I see on screen?
We strive for the closest match possible, but small variations may occur depending on your display settings.
Security & Privacy
Are payments secure?
Yes. All payments are processed through encrypted and secure gateways to protect your personal and payment information.
How is my personal information used?
Your data is only used to process your order and improve your experience. We do not sell or share personal information with third parties.
Still Need Help?
If you haven’t found the answer you’re looking for, simply get in touch — we’ll be happy to assist.